How to Fix a Printer That Will Not Stay on Wi-Fi
First check power and the Wi-Fi network. In Windows 11, use the printer troubleshooter in Get Help. Then inspect the printer queue before considering removal, reinstallation, or manufacturer-specific changes.
Before you start
- Save open work before restarting the computer.
- Find the printer model so you can use its official manual if its wireless controls differ.
Step-by-step instructions
- 1
Restart the printer
Turn it off, unplug it for 30 seconds, reconnect it, and turn it back on.
- 2
Check the network
Confirm the printer and computer are connected to the same Wi-Fi network. Check the printer's display or manual for its network information.
- 3
Run the Windows troubleshooter
On Windows 11, open Get Help and run printer troubleshooting.
- 4
Review the queue
Open Settings, Bluetooth & devices, then Printers & scanners. Select the printer and inspect its print queue. Confirm before canceling jobs.
- 5
Escalate carefully
Use Microsoft's further troubleshooting or the printer manufacturer's manual if it remains offline. Removing a printer or resetting its settings is not the first step.
Common mistakes to avoid
- Trying to repair software before checking power and Wi-Fi.
- Canceling a queue without checking whose documents are pending.
Official sources
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